Returns & Refunds Policy

1. Eligibility for Returns

Products may be returned within 30 days of receipt.
Items must be unused, unworn, and in their original condition and packaging.
Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, certain items (e.g., worn hats or customized products) cannot be returned.
Sale or clearance items may not be eligible unless defective.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the product is defective or incorrect.

4. Exchanges

If you need a different size, color, or style, we are happy to offer an exchange (subject to availability).
Exchanges follow the same eligibility requirements as returns.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately.
We will cover return shipping costs and ensure you receive the correct product or a full refund.

6. How to Initiate a Return

Contact our customer service team at [hello@heads-hy.ca] with your order number and reason for return.
We will provide instructions and, if applicable, a return shipping label.

7. Commitment to Customers

At HEADS-HY, we are committed to making your shopping experience positive and worry free. Our Returns & Refunds Policy is designed
to ensure fairness, transparency, and trust, while reflecting our values of resilience, compassion, and support.