Terms and Conditions

1. Introduction

Welcome to HEADS-HY. By accessing or purchasing from our online store, you agree to the following Terms and Conditions. These terms are designed to protect both you, the customer, and us, the business, while ensuring a transparent and positive shopping experience.

2. Use of Our Website

You agree to use our website for lawful purposes only.
All content, including text, images, and designs, is the intellectual property of HEADS-HY and may not be copied or reused without permission.

3. Products and Orders

We strive to ensure all product descriptions, pricing, and availability are accurate.
Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order if necessary.
Prices are listed in CAD and may change without notice.

4. Payment

Payment must be made in full at the time of purchase.
We accept major credit cards and other secure payment methods listed at checkout.

5. Shipping Policy

Domestic Shipping (Canada)

Standard delivery typically arrives within 5–7 business days.
Expedited options are available at checkout.

International Shipping

Yes, we ship worldwide. Delivery times vary by destination and carrier. International orders may be subject to
customs duties, taxes, or import fees set by your country. These charges are the responsibility of the customer.
Tracking information will be provided once your order has shipped.

General Notes

HEADS-HY is not responsible for delays caused by customs clearance or carrier disruptions.
Shipping costs are calculated at checkout based on your location and selected service.
If your package is lost or damaged in transit, please contact us at hello@heads-hy.ca or +1 647-519-9327 so we can assist.

6. Returns and Refunds

Customers may return products within 30 days of receipt, provided items are unused and in original condition.
Refunds will be processed to the original payment method once the returned item is received and inspected.
Shipping costs for returns are the responsibility of the customer unless the product is defective.

7. Donations and Social Impact

A portion of net profits from every HEADS-HY apparel item sold supports organizations advancing neurological
research and care for individuals facing neurological challenges.

Donation allocations may be adjusted to maximize impact.

8. Limitation of Liability

HEADS-HY is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the purchase price of the product in question.

9. Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy.
For details, please review Microsoft’s privacy statement.

10. Changes to Terms

HEADS-HY may update these Terms and Conditions at any time.
Continued use of the website after changes indicates acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by the laws of Ontario, Canada.
Any disputes will be handled in the courts of Ontario.